Installation
Back-UPS
™
CS
350/500
User’s Manual
990-2085 2/01
1
Placement / Power
Avoid placing the Back-UPS in:
®
• Direct sunlight
• Excessive heat
• Excessive humidity or in contact with fluids
of any type
Plug the Back-UPS into a wall outlet, as shown.
2
Connect Equipment
to the Back-UPS
The rear panel of the Back-UPS consists of the
following elements:
Battery Back Up Outlets (qty. of 3). These
outlets provide battery back-up, surge protection,
and Electro-magnetic Interference (EMI) filtering.
In case of power outage, battery power is
automatically provided to these outlets. Power
(utility or battery) is not supplied to these outlets
when the Back-UPS is switched Off. Connect a
computer, monitor, and external disk or CD-ROM
drive to these outlets.
Surge Only Outlet. This outlet is always On
(when utility power is available) and is not
controlled by the On/Off switch. This outlet does
not provide power during a power outage. Connect
a printer, fax machine or scanner to this outlet.
3
Connect the Phone
Line to Surge Protection
The telephone ports provide lightning surge
protection for any device connected to the telephone
line (computer, modem, fax or telephone). The
telephone ports are compatible with Home Phoneline
Networking Alliance (HPNA) and Digital Suscriber
Line (DSL) standards, as well as all modem data
rates. Connect as shown.
Wall Outlet
Modem/Phone/Fax
Your computer’s power cord.
• The Back-UPS charges the internal battery
any time it is connected to a wall outlet.
4
Switch on the
Back-UPS
Note: Allow the Back-UPS to charge for a full eight
hours prior to use.
Press the push-button on the front panel of the BackUPS.
ON LINE
ON BATTERY
OVERLOAD
REPLACE BATTERY
Observe that the following events occur after
pressing and releasing the push-button:
• The green On-Line indicator flashes.
• The yellow On Battery indicator lights while
the Self-Test is being performed.
• When Self-Test has successfully completed,
only the green On Line indicator will be lit.
• If the internal battery is not connected, (see Step
1 above) the green On Line indicator and red
Replace Battery indicator will light. The BackUPS will also emit a chirping sound.
5
Connect USB Cable and Install Software (optional)
Note: The Back-UPS software CD-ROM provides
data reporting and unattended shutdown of
computers connected to the device. The User’s
Guide contains additional information about the
Back-UPS software. The User’s Guide is
contained in the main folder with the CD-ROM.
Attention: USB Hubs
The Back-UPS should be plugged into the USB
port of the computer, not into a USB hub.
The computer must be powered On before
connecting the USB cable. Connect the USB cable
end (USB symbol facing down) to the rear panel
USB port of the Back-UPS. Connect the other end
of the USB cable to the USB port (usually located
on the rear panel of the computer).
®
Windows 98
The APC Power Management Extensions
software has been designed specifically to work
with Windows 98 build number 4.10.1998,
Windows 98 SE (Second Edition) 4.10.2222A,
and Windows Me (Millennium Edition).
To ascertain the build number, go to the Control
Panel, open the System dialog and view the
System information under the General tab of the
dialog. To install the software, perform the
following steps:
1. Please skip to step 4 if running Windows Me.
For Windows 98, after connecting the USB
cable, the “Add New Hardware Wizard” dialog
box is displayed. Insert a Windows 98 operating
system CD into the computer CD-ROM drive
before proceeding.
2. Follow the installation instructions on the
computer screen.
During installation, Windows will need to
search for new drivers. When prompted, make
sure the CD-ROM drive box is checked.
and Windows Me® Users
3. After installation of the drivers is complete, a
“Windows 98 CD-ROM” dialog box may
appear. If this happens, just close the box.
4. Insert the APC Installation CD-ROM into the
computer’s drive. The software user
documentation is a file on the main folder of
the CD. The filename is Users Guide.pdf.
5. Follow the installation instructions on the
computer screen.
If the software does not automatically install,
the Windows autorun feature may have been
disabled. In this case: Choose “Start” in the
taskbar and then the “Run” option. Type the
following: <CD-ROM drive letter>:\setup.exe.
Click “OK”.
6. After the installation is complete, the APC plug
icon will appear in the taskbar (near the clock).
To view the Power Management user interface,
double-click on the APC plug taskbar icon or,
alternatively, choose: Start > Settings >
Control Panel > Power Management.
Note: Windows 98 and Windows Me categorize a
UPS as an HID (Human Interface Device). The
Back-UPS is listed in: Control Panel > System >
Device Manager > HID category > HID
Compliant Device.
Windows 2000
The CD-ROM included with this package
contains a “wizard” that optimizes a computer
system’s power settings for operation with the
Back-UPS. It does this by changing various
settings in Power Options Properties in the
Control Panel. APC strongly advises that the
computer system be reconfigured by running this
wizard.
1. Insert the APC Power Management CD-ROM
into the computer’s drive.
2. Choose “Start” and then the “Run” option.
Type: <CD-ROM drive letter>:\setup.exe.
®
Users
Mac OS 9 (9.0.4 or higher) Users
APC Shutdown Manager software has been designed
specifically to work with Mac OS 9 (9.0.4 or higher,
except OS X). There are builds of the Mac OS prior to
Mac OS 9.0.4 with power drivers that have known
problems. Ensure that the most up to date version of
Mac OS 9 (9.0.4 or higher) is installed on the system.
Insert the APC Installation CD-ROM with the APC
Shutdown Manager software into the CD-ROM drive.
An icon called “APC Shutdown Manager v1.0” will
appear on the computer desktop. Open the folder and
double-click the “ReadMe” file. Ensure that the
computer’s hardware matches the requirements stated
in the ReadMe file. Double-click on “APC Shutdown
Manager v1.0” to begin the installation of the
software. At the first dialog, click on “Continue”.
Read the displayed license agreement and click
“Accept” to agree to the terms. Click on “Install” to
begin. After installation, click on the “Restart” dialog
button to restart the computer.
All Other Users
The software is designed for the Windows and
Macintosh operating systems mentioned in this
section. If one of these operating systems is not
installed on the computer, the Back-UPS will still
provide these primary features:
• Battery backup, surge protection, and telephone
line protection to protect the entire desktop from
lightning and power surges.
• Runtime needed to work through brief power
disturbances. This allows time to manually save
data and shut down safely.
The disabled features include Unattended Automatic
Operating System Shutdown and Application Data
Saving.
Status Indicators and Alarms
There are four status indicators (lights) on the front
panel of the Back-UPS (On Line, On Battery,
Overload, and Replace Battery).
ON LINE
ON BATTERY
OVERLOAD
REPLACE BATTERY
On Line (green) — is lit whenever utility
power is powering the Battery Backup
outlets.
On Battery (yellow) — is lit whenever
the battery of the Back-UPS is powering
equipment connected to the Battery
Backup Outlets.
Four Beeps Every 30 Seconds — this
alarm is sounded whenever the BackUPS is running On Battery. Consider
saving work in progress.
Continuous Beeping — this alarm is
sounded whenever a low battery
condition is reached. Battery run-time
is very low. Promptly save any work
in progress and exit all open
applications. Shutdown the operating
system, computer and the Back-UPS.
Overload (red) — is lit whenever
power demand has exceeded the capacity of the Back-UPS.
Continuous Tone — this alarm is
sounded whenever the Battery Backup
outlets are overloaded.
Circuit Breaker — the circuit
breaker button located on the rear
panel of the Back-UPS will stick
out if an overload condition forces
the Back-UPS to disconnect itself
from utility power. If the button
sticks out, disconnect nonessential equipment. Reset the
circuit breaker by pushing the
button inward.
Replace Battery (red) — is lit when-
ever the battery is near the end of its useful life, or if the battery is not connected
(see above). A battery that is near the
end of its useful life has insufficient runtime and should be replaced.
Chirps for 1 Minute Every 5 Hours this alarm is sounded whenever the
battery has failed the automatic
diagnostic test.
Replace the Internal Battery
To replace the internal battery, proceed as follows:
Note: Replacing the battery is a safe procedure. However, small sparks may occur
during the process. This is normal.
1
Place the unit on its side. Slide the battery
compartment cover upward and off of the UPS.
2
Pull the battery out, exposing the battery terminals
and wires. Disconnect the wires from the terminals.
3 4
Slide the new battery into the battery compartment.
Connect the battery wires to the terminals as follows:
Black wire to Ground (-) terminal
Red wire to Positive (+) terminal
Align the battery compartment cover with the grooves
in the UPS. Slide the cover down until it locks.
APC, Back-UPS, and PowerChute plus are registered trademarks of
American Power Conversion. All other trademarks are property
of their respective owners.
Troubleshooting
Use the tables below to solve minor Back-UPS installation and operation problems. Consult APC On-line
Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using
this document:
Possible Cause Procedure
Back-UPS will not switch on
Back-UPS not connected to an AC
power source.
Back-UPS circuit breaker “tripped”.
Very low or no utility voltage.
Check that the Back-UPS power plug is
securely connected to the wall outlet.
Disconnect non-essential equipment from the
Back-UPS. Reset the circuit breaker (located
on the rear panel of the Back-UPS) by pushing the circuit breaker button fully inward
until it catches. If the circuit breaker resets,
switch the Back-UPS on and reconnect the
equipment one-at-a-time. If the circuit
breaker trips again, it is likely that one of the
connected devices is causing the overload.
Check the wall outlet that supplies power to
the Back-UPS using a table lamp. If the lamp
bulb is very dim, have the utility voltage
checked by a qualified electrician.
Transfer Voltage Adjustment (optional)
In situations where the Back-UPS or connected equipment appears too sensitive to input voltage, it may
be necessary to adjust the transfer voltage. This is a simple task requiring use of the front panel
pushbutton. To adjust the transfer voltage, proceed as follows:
1. Plug the Back-UPS into the utility power source. The Back-UPS will be in a Standby Mode (no
indicators lit).
2. Press the front panel pushbutton fully inward for 10 seconds. All indicators on the Back-UPS will
flash to acknowledge going into Programming Mode.
3. The Back-UPS will then indicate its current Lower Transfer Voltage, as shown in the following table.
Indicators Lit Lower Transfer Voltage Use When
1
2
3
4. To select 160 volts as the Lower Transfer Voltage, press the pushbutton until 1 indicator is flashing.
5. To select 180 volts as the Lower Transfer Voltage, press the pushbutton until 2 indicators are flashing.
6. To select 196 volts as the Lower Transfer Voltage, press the pushbutton until 3 indicators are flashing.
7. Once in Programming Mode, if the pushbutton is not pressed within 5 seconds, the Back-UPS will
exit the Programming Mode, and all indicators will extinguish.
160 VAC
180 VAC (factory default)
196 VAC
Back-UPS frequently goes On Battery due to
Connected equipment is sensitive to low voltage.
low input voltage.
Normal power conditions exist.
Back-UPS Storage
Before storing, charge the Back-UPS for at least eight hours. Store the Back-UPS covered and upright in
a cool, dry location. During storage, recharge the battery in accordance with the following table:
Back-UPS does not power computer/monitor/external drive during an outage
Internal battery is not connected.
Computer, monitor or external disk/
CD-ROM drive is plugged into a
Surge Only outlet.
Check the battery connections. (See “Connect the Battery” under
“Installation” on the front page of this document.
Move computer, monitor, or external drive power cord plug to the
Battery Backup outlets.
Back-UPS operates on battery although normal utility voltage exists
Back-UPS circuit breaker “tripped”.
The wall outlet that the Back-UPS is
connected to does not supply utility
power to the unit.
Disconnect non-essential equipment from the
Back-UPS. Reset the circuit breaker (located
on the rear panel of the Back-UPS) by pushing the circuit breaker button fully inward
until it catches.
Connect the Back-UPS to another wall outlet or have a qualified
electrician check the building wiring.
Back-UPS does not provide expected backup time
Back-UPS is excessively loaded.
Back-UPS battery is weak due to
recent outage and has not had time
to recharge.
Battery requires replacement.
Unplug non-essential Battery Backup connected equipment, such as
printers and plug them into Surge Only outlets.
Note: Devices that have motors or dimmer switches (laser printers,
heaters, fans, lamps, and vacuum cleaners, for example) should not be
connected to the Battery Backup outlets.
Charge the battery. The battery charges whenever the Back-UPS is
connected to a wall outlet. Typically, eight hours of charging time are
needed to fully charge the battery from total discharge. Back-UPS
run-time is reduced until the battery is fully charged.
Replace battery (see Order Replacement Battery). Batteries typically
last 3-6 years, shorter if subjected to frequent power outages or elevated temperatures.
A red indicator is lit
Battery is not connected properly.
The Overload indicator is lit if
equipment connected to the Battery
Backup outlets is drawing more
power than the Back-UPS can provide.
Battery requires replacement.
Check the battery connections. Consult «Connect the Battery» under
«Installation» on the front page of this document. It shows how to
access the battery and connect the wires.
Move one or more equipment power plugs to the Surge Only outlets.
The battery should be replaced within two weeks (see «Order
Replacement Battery»). Failure to replace the battery will result in
reduced run-time during a power outage.
Red indicators are flashing
Back-UPS failure. Call APC for service.
Replace Battery indicator lit and an alarm sounds when the Back-UPS is turned on
Internal battery not connected. Check the battery connections.
Specifications
Input Voltage (on line)
Frequency Limits (on line)
On Battery Waveshape
Maximum Load
Typical Recharge Time
Operating Temperature
Storage Temperature
Operating and Storage
Relative Humidity
Size (H x W x D)
Weight
Shipping Weight
EMI Classification
On Battery Run-Time
350 VA — 6.3 kg (13.8 lbs) 500 VA — 13.8 lb (6.3 kg)
350 VA — 7.0 kg (15.3 kg) 500 VA — 15.3 lb (7.0 kg)
EN 55022, IEC 801-2 and 801-4 (level IV), and IEC 801-3 (level III)
20 Minutes typical — desktop computer and 15 inch (38.1 cm) monitor.
180 — 264 Vac (default setting)
47 — 63 Hz (autosensing)
Stepped Sine Wave
350 VA — 210 W 500 VA — 300 W
8 Hours
o
to 40oC (32o to 104oF)
0
o
to 45oC (23o to 113oF)
-5
0 to 95% non-condensing
16.5 x 9.2 x 28.5 cm (6.5 x 3.6 x 11.2 inches)
Storage Temperature Recharge Frequency Charging Duration
-5o to 30oC (23o to 86oF)
o
to 45oC (86o to 113oF)
30
Please contact APC Technical Support to troubleshoot the unit before returning it to APC.
Every 6 months
Every 3 months
8 hours
8 hours
Service
Note: If the UPS requires service, do not return it to the dealer. The following steps should
be taken:
1. Consult the Troubleshooting section to eliminate common problems.
2. Determine if the circuit breaker is tripped. If the circuit breaker is tripped, reset the breaker and
determine if the problem still exists.
3. If the problem persists, consult the APC Worldwide Web site (www.apcc.com) or call customer
service.
• Record the model number of the UPS, the serial number, and the date purchased. Be prepared
to troubleshoot the problem over the telephone with a technician. If this is not successful, the
technician will issue a Return Merchandise Authorization Number (RMA#) and a shipping
address.
• If the UPS is under warranty, repairs are free. If not, there is a repair charge.
4. Pack the UPS in its original packaging. If the original packing is not available, ask customer service about obtaining a new set. Pack the UPS properly to avoid damage in transit.
Note: Never use StyrofoamTM beads for packaging. Damage sustained in transit is
not covered under warranty (insuring the package for full value is recommended).
5. Write the RMA# on the outside of the package.
6. Return the UPS by insured, prepaid carrier to the address provided by customer service.
Warranty
The standard warranty is two (2) years from the date of purchase. APC’s standard procedure is to replace
the original unit with a factory reconditioned unit. Customers who must have the original unit back due
to assigned asset tags and set depreciation schedules must declare such a need at first contact with an
APC Technical Support representative. APC will ship the replacement unit once the defective unit has
been received by the repair department, or cross ship upon the receipt of a valid credit card number. The
customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the
replacement to the customer.
APC Contact Information
1.800.800.4272
292.0253 / 292.0255
0800.12.72.1
1.401.789.5735
http:\\www.apc.com
http:\\www.apc.com/support
123
456
789
0*#
USA/Canada
Mexico
Brazil
World wi de
Internet
Technical Support
Order Replacement Battery
The typical battery lifetime is 3-6 years (depending on the number of discharge cycles and operating
temperature). A replacement battery can be ordered over the phone from APC, or the battery can be ordered
on-line from the APC web site (see below, a valid credit card is required).
When ordering, please specify Battery Cartridge RBC2.
Copyright © 2000 American Power Conversion. All rights reserved.
Table of Contents
- APC CS 350 Back-UPS
- Product Information
- Product Usage Instructions
- Inventory
- Installation
- Connect the Battery
- Placement / Power
- Status Indicators and Alarms
- Troubleshooting
- Specifications
- Warranty
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
APC CS 350 Back-UPS
Product Information
The Back-UPSTM CS 350/500 is an uninterruptible power supply (UPS) designed to
provide backup power and surge protection for electronic devices. It features
battery back-up outlets, surge-only outlets, and built-in lightning surge
protection for telephone devices. The UPS is equipped with a battery that
needs to be connected before use.
Product Usage Instructions
- Inventory: Inspect the package contents upon receipt. Notify the carrier and dealer if there is any damage.
- Installation:
- Open the battery compartment of the UPS.
- Pull the battery about halfway out.
- Connect the red battery wire to the positive battery terminal.
- Push the battery into the battery compartment and reinstall thecover.
Note: Small sparks may occur during battery connection. This is normal.
- Placement / Power: Plug the Back-UPS into a wall outlet.
- Check the Building Wiring Fault Indicator: If the red Building Wiring Fault indicator on the rear panel of the Back-UPS is lit, it indicates a potential shock hazard due to improper building wiring. The wiring should be corrected by a qualified electrician before using the Back-UPS.
- Connect Equipment to the Back-UPS: The Back-UPS has three Battery Back Up Outlets and three Surge Only Outlets on its rear panel.
- Battery Back Up Outlets: Connect computer, monitor, and external disk or CDROM drive to these outlets. They provide battery back-up, surge protection, and EMI filtering.
- Surge Only Outlets: Connect printer, fax machine, or scanner to these outlets. They are always on (when AC power is available) and not controlled by the On/Off switch.
- Connect the Phone Line to Surge Protection: Connect the telephone line from devices such as computer, modem, fax, or telephone to the telephone ports on the Back-UPS. The ports provide lightning surge protection and are compatible with variousstandards.
- Switch On the Back-UPS: Press the push-button on the front panel of the Back-UPS to turn it on. Allow the UPS to charge for a full eight hours before use.
Note : For more detailed information and safety guidelines, please refer
to the Safety Guide supplied with the unit or download the user manual from
APC by Schneider Electric’s website: www.apc.com.
Inventory
Safety and General Information
Inspect the package contents upon receipt. Notify the carrier and dealer if
there is any damage.
Read the Safety Guide supplied with this unit before installing the UPS. This
manual can be downloaded from APC by Schneider Electric Website,
www.apc.com.
Installation
Connect the Battery
In compliance with Department of Transportation (DOT) regulations, the Back-
UPS is shipped with the internal red battery wire disconnected. The Back-UPS
will not operate until the internal red wire is connected to the battery. Once
connected, allow the Back-UPS to charge for a full eight hours prior to use.
Note : Small sparks may occur during battery connection. This is normal.
- a. Open the battery compartment, as shown.
- b. Pull the battery about half way out, as shown.
- c. Connect the red battery wire to the positive battery terminal.
- d. Push the battery into the battery compartment and re-install the cover, as shown.
Placement / Power
- This UPS is intended for indoor use only.
- Do not operate this UPS in direct sunlight, in contact with fluids, or where there is excessive dust or humidity.
- Be sure the air vents on the UPS are not blocked.
- Allow adequate space for proper ventilation.
- The battery typically lasts for two to three years. Environmental factors impact battery life. Elevated ambient temperatures, poor quality AC power, and frequent short duration discharges will shorten battery life.
- Connect the UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords.
- Plug the Back-UPS into a wall outlet, as shown.
Check the Building Wiring Fault Indicator
If the red Building Wiring Fault indicator on the rear panel of the Back-UPS
is lit, one of the following conditions exists:
- Open or high resistance ground
- Hot or neutral polarity reversed
- Overloaded neutral circuit
A lit indicator means that a potential shock hazard exists. Improper building
wiring should be corrected by a qualified electrician. Do not use the Back-UPS
until the condition that caused the fault is corrected.
Note: Improper building wiring will not prevent the Back-UPS from
operating, but it will limit its protection capability. It may also result in
equipment damage that is not covered by the APC by Schneider Electric
Equipment Protection Policy.
Connect Equipment to the Back-UPS
The rear panel of the Back-UPS consists of the following elements:
Battery Back Up Outlets (qty. of 3)
These outlets provide battery back-up, surge protection, and Electro-magnetic
Interference (EMI) filtering. In case of power outage, battery power is
automatically provided to these outlets. Power (AC or battery) is not supplied
to these outlets when the Back-UPS is switched Off. Connect a computer,
monitor, and external disk or CD- ROM drive to these outlets.
Surge Only Outlets (qty. of 3).
These outlets are always On (when AC power is available) and are not
controlled by the On/Off switch. These outlets do not provide power during
a power outage. Connect a printer, fax machine or scanner to these outlets
Black Velcro Straps (qty. of 2 – not shown).
For convenience, two velcro traps have been included and can be used to
manage power cords.
Connect the Phone Line to Surge Protection
The telephone ports provide lightning surge protection for any device
connected to the telephone line (computer, modem, fax or telephone). The
telephone ports are compatible with Home Phoneline Networking Alliance (HPNA)
and Digital Subscriber Line (DSL) standards, as well as all modem data rates.
Connect as shown.
Switch On the Back-UPS
Note: Allow the Back-UPS to charge for a full eight hours prior to use.
Press the push-button on the front panel of the Back-UPS.
Observe that the following events occur after pressing and releasing the push-
button:
- The green On-Line indicator
- The yellow On Battery indicator lights while the Self-Test is being
- When Self-Test has successfully completed, only the green On Line indicator will be
If the internal battery is not connected, (see Step 1 above) the green On
Line indicator and red Replace Battery indicator will light. The Back-
UPS will also emit a chirping sound
Connect USB Cable and Install Software (Optional)
NOTE : Macintosh Users – for full USB performance, use OS 10.1.5 or
higher.
Use the USB cable to connect the Data port on the UPS to the USB port on your
computer. Download PowerChute™ Personal Edition Software from
www.apc.com/pcpe.
Select the appropriate operating system and follow directions to download the
software. APC PowerChute is compatible with Windows operating system only.
Visit http://www.apc.com/wp/?um=300 for OS
compatibility list.
Status Indicators and Alarms
There are four status indicators (lights) on the front panel of the Back-UPS
(On Line, On Battery, Overload, and Replace Battery).
On Line (green) – is lit whenever AC power is powering the Battery Backup
outlets.
On Battery (yellow) – is lit whenever the battery of the Back-UPS is
powering equipment connected to the Battery Backup Outlets.
- Four Beeps Every 30 Seconds – this alarm is sounded whenever the Back-UPS is running On Battery. Consider saving work in progress.
- Continuous Beeping – this alarm is sounded whenever a low battery condition is reached. Battery run-time is very low. Promptly save any work in progress and exit all open applications. Shutdown the operating system, computer and the Back-UPS
- Overload (red) – is lit whenever power demand has exceeded the capacity of the Back-UPS
- Continuous Tone – this alarm is sounded whenever the Battery Backup outlets are overloaded
- Circuit Breaker – the circuit breaker button located on the rear panel of the Back-UPS will stick out if an overload condition forces the Back-UPS to disconnect itself from AC power. If the button sticks out, disconnect non-essential equipment. Reset the circuit breaker by pushing the button inward.
- Replace Battery (red) – is lit whenever the battery is near the end of its useful life, or if the battery is not connected (see above). A battery that is near the end of its useful life has insufficient run-time and should be replaced.
- Chirps for 1 Minute Every 5 Hours – this alarm is sounded whenever the battery has failed the automatic diagnostic test.
Transfer Voltage and Sensitivity Adjustment (optional)
In situations where the Back-UPS or connected equipment appears too sensitive
to input voltage, it may be necessary to adjust the transfer voltage. This is
a simple task requiring use of the front panel push button. To adjust the
transfer voltage, proceed as follows:
- Plug the Back-UPS into the AC power source. The Back-UPS will be in a Standby Mode (no indicators lit).
- Press the front panel push button fully inward for 10 seconds. All indicators on the Back-UPS will flash to acknowledge going into Programming Mode.
- The Back-UPS will then indicate its current Sensitivity Setting, as shown in the following table.
- To select the Low Sensitivity setting, press the push button until the yellow indicator is flashing.
- To select the Medium Sensitivity setting, press the push button until the yellow and red indicators (second and third from the top) are flashing.
- To select the High Sensitivity setting, press the push button until yellow and both red indicators (bottom three) are flashing.
- To exit without changing the Sensitivity Setting, press the push button until the green indicator is flashing.
- Once in Programming Mode, if the push button is not pressed within 5 seconds, the Back-UPS will exit Programming Mode; all indicators will extinguish.
Indicators Flashing| Sensitivity Setting| Input Voltage Range (for AC
operation)
| Use When
—|—|—|—
1
(yellow)
| Low| 88 – 142 Vac| Input voltage is extremely low or high. Not recommended
for computer loads.
2
(yellow, and red)
| Medium (factory default)| 92 – 139 Vac| Back-UPS frequently goes On Battery.
3
(yellow, red, and red)
| High| 96 – 136 Vac| Connected equipment is sensitive to voltage fluctuations
(recommended).
Troubleshooting
Use the tables below to solve minor Back-UPS installation and operation
problems. Consult or call Schneider Electric IT (SEIT) Technical Support for
assistance with problems that cannot be resolved using this document:
| Possible Cause | Procedure |
|---|
Back-UPS will not switch on
Back-UPS not connected to an AC power source.| Check that the Back-UPS power
plug is securely connected to the wall outlet.|
—|—|—
Back-UPS circuit breaker “tripped”.| Disconnect non-essential equipment from
the Back-UPS. Reset the circuit breaker (located on the rear panel of the
Back-UPS) by pushing the circuit breaker button fully inward until it catches.
If the circuit breaker resets, switch the Back-UPS on and reconnect the
equipment one-at-a-time. If the circuit breaker trips again, it is likely that
one of the connected devices is causing the overload.|
Very low or no AC voltage.| Check the wall outlet that supplies power to the
Back-UPS using a table lamp. If the lamp bulb is very dim, have the AC voltage
checked by a qualified electrician.| ****
Back-UPS does not power computer/monitor/external drive during an outage
Internal battery is not connected.| Check the battery connections. (See
“Connect the Battery” under “Installation” on the front page of this document.
—|—
Computer, monitor or external disk/ CD-ROM drive is plugged into a Surge Only
outlet.| Move computer, monitor, or external drive power cord plug to the
Battery Backup outlets.
Back-UPS operates on battery although normal AC voltage exists
Back-UPS circuit breaker “tripped”.| Disconnect non-essential equipment from
the Back-UPS. Reset the circuit breaker (located on the rear panel of the
Back-UPS) by pushing the circuit breaker button fully inward until it
catches.| ****
—|—|—
The wall outlet that the Back-UPS is connected to does not supply AC power to
the unit.| Connect the Back-UPS to another wall outlet or have a qualified
electrician check the building wiring.
Back-UPS does not provide expected backup time
Back-UPS is excessively loaded.| Unplug non-essential Battery Backup connected
equipment, such as printers and plug them into Surge Only outlets.
Note: Devices that have motors or dimmer switches (laser printers, heaters,
fans, lamps, and vacuum cleaners, for example) should not be connected to the
Battery Backup outlets.
—|—
Back-UPS battery is weak due to recent outage and has not had time to
recharge.| Charge the battery. The battery charges whenever the Back-UPS is
connected to a wall outlet. Typically, eight hours of charging time are needed
to fully charge the battery from total discharge. Back-UPS run-time is reduced
until the battery is fully charged.
Battery requires replacement.| Replace battery (see Order Replacement
Battery). Batteries typically last 3-6 years, shorter if subjected to frequent
power outages or elevated temperatures.
A red indicator is lit
Battery is not connected properly.| Check the battery connections. Consult
“Connect the Battery” under “Installation” on the front page of this document.
It shows how to access the battery and connect the wires.
—|—
The Overload indicator is lit if equipment connected to the Battery Backup
outlets is drawing more power than the Back-UPS can provide.| Move one or more
equipment power plugs to the Surge Only outlets.
Battery requires replacement.| The battery should be replaced within two weeks
(see “Order Replacement Battery”). Failure to replace the battery will result
in reduced run-time during a power outage.
Red indicators are flashing
| Back-UPS failure. | Call SEIT Technical Support for service. |
|---|
Replace Battery indicator lit and an alarm sounds when the Back-UPS is
turned on
Internal battery not connected.| Check the battery connections. Consult
“Connect the Battery” under “Installation” on the front page of this document.
It shows how to access the battery and connect the wires.
—|—
Specifications
| Input Voltage (on line) | 92 – 139 Vac |
|---|---|
| Frequency Limits (on line) | 47 – 63 Hz (autosensing) |
| On Battery Waveshape | Stepped Sine Wave |
| Maximum Load | 350 VA – 210 W 500 VA – 300 W |
| Typical Recharge Time | 8 Hours |
| Operating Temperature | 32 to 104 °F (0 to 40 °C) |
| Storage Temperature | 15 to 113 °F (-15 to 45 °C) |
| Operating and Storage Relative Humidity | 5 to 95% non-condensing |
| Size (H x W x D) | 6.5 x 3.6 x 11.2 inches (16.5 x 9.2 x 28.5 cm) |
| Weight | 350 VA – 12.9 lb (5.9 kg) 500 VA – 13.8 lb (6.3 kg) |
| Shipping Weight | 350 VA – 14.0 lb (6.4 kg) 500 VA – 14.9 lb (6.8 kg) |
| EMI Classification | FCC/DOC Class B Certified |
| On Battery Run-Time | 350 VA – 13.8 Minutes typical – desktop computer and 17 |
inch (43.2 cm) monitor.
500 VA – 10.7 Minutes typical – desktop computer and 21 inch (53.3 cm)
monitor.
Back-UPS Storage
Before storing, charge the Back-UPS for at least eight hours. Store the Back-
UPS covered and upright in a cool, dry location. During storage, recharge the
battery in accordance with the following table
| Storage Temperature | Recharge Frequency | Charging Duration |
|---|---|---|
| 23 to 86 °F (-5 to 30 °C) | Every 6 months | 8 hours |
| 86 to 113 °F (30 to 45 °C) | Every 3 months | 8 hours |
Please contact SEIT Technical Support to troubleshoot the unit before
returning it to APC by Schneider Electric.
Order Replacement Battery
The typical battery lifetime is 3-6 years (depending on the number of
discharge cycles and operating temperature). A replacement battery can be
ordered over the phone from APC by Schneider Electric, or the battery can be
ordered on-line from the APC by Schneider Electric web site (go to
http:\\www.apc.com, a valid
credit card is required).When ordering, please specify Battery Cartridge
RBC2.
Battery Replacement
Battery replacement is a safe procedure. The Back-UPS can be left on with the
equipment connected during this procedure. Do not replace the battery when the
Back-UPS is On Battery. Refer to the Safety Guide for additional information.
Please consult the “Connect Battery” diagrams (a through d) on the front page
of this document when performing the following procedures:
- While viewing the Back-UPS from the front, lay the Back-UPS on its left side (diagram a).
- Slide the battery compartment cover off of the Back-UPS (diagram a).
- Grasp the tab attached to the battery and slide the battery partially out of the case. Grab the battery firmly and pull it straight out. The battery wires will disconnect as the battery is pulled out (diagram b).
- Carefully unpack the new battery. Retain the packing carton so that the old battery can be
- Insert the new battery halfway into the Back-UPS (diagram d).
- Connect the wires to the new battery as follows:
- Red Wire – to red (positive) terminal
- Black Wire – to black (negative) terminal
- Note: Small sparks at the battery terminals are normal during
- Carefully insert the battery fully into the Back-UPS.
- Slide the battery compartment cover back into
- The Replace Battery indicator will shut off within the 14-day self-test interval, or when the Back-UPS is switched
The old battery must be recycled. Deliver the battery to an appropriate
recycling facility or return it to APC by Schneider Electric in the packing
carton that came with the new battery. Additional recycling information is
provided with the new battery
Service
If the unit requires service, do not return it to the dealer. Follow these
steps:
- Review the Troubleshooting section of the manual to eliminate common
- If the problem persists, contact Schneider Electric IT (SEIT) Customer Support through the APC by Schneider Electric Web site,apc.com .
- Note the model number and serial number and the date of The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models.
- Call SEIT Customer Support and a technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).
- If the unit is under warranty, the repairs are
- Service procedures and returns may vary Refer to the APC by Schneider Electric Web site for country specific instructions.
- Pack the unit in the original packaging whenever possible to avoid damage in Never use foam beads for packaging. Damage sustained in transit is not covered under warranty.
- Always DISCONNECT THE UPS BATTERIES before shipping. The United States Department of Transportation (DOT), and the International Air Transport Association (IATA) regulations require that UPS batteries be disconnected before shipping. The internal batteries may remain in the UPS.
- Write the RMA# provided by Customer Support on the outside of the
- Return the unit by insured, pre-paid carrier to the address provided by Customer
Warranty
The standard warranty is two (2) years from the date of purchase. Schneider
Electric IT (SEIT) standard procedure is to replace the original unit with a
factory reconditioned unit. Customers who must have the original unit back due
to the assignment of asset tags and set depreciation schedules must declare
such a need at first contact with an SEIT Technical Support representative.
SEIT will ship the replacement unit once the defective unit has been received
by the repair department, or cross ship upon the receipt of a valid credit
card number. The customer pays for shipping the unit to SEIT. SEIT pays ground
freight transportation costs to ship the replacement unit to the customer
APC by Schneider Electric IT Customer Support Worldwide
For country specific customer support, go to the APC by Schneider Electric Web
site, www.apc.com.
Select models are ENERGY STAR ® qualified. For more information go to
www.apc.com/site/recycle/index.cfm/energy-efficiency/energy-
star/.
This UPS is certified to comply with California Battery Charger System
regulations. For more information go to www.apc.com/site/recycle/index.cfm
/energy-efficiency/cec-battery-
charger/.
EMI Compliance
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving
- Increase the separation between the equipment and
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for
Locate the label on the bottom of this device that contains, among other
information, the FCC registration number [US: 1XH-USA-25572-XP-N]] and ringer
equivalence number (REN) for this device. If requested, this information must
be provided to the telephone company.
If you experience trouble with this equipment, you disconnect it from the
network until the problem has been corrected or until you are sure that the
equipment is not malfunctioning. The ringer equivalence number (REN) is used
to determine how many devices can be connected to your telephone line. In most
areas, the sum of the RENs of all devices on any one line should not exceed
five (5.0). If too many devices are attached, they may not ring properly.
©2021 APC by Schneider Electric. APC, the APC logo, Back-UPS, and PowerChute
are owned by Schneider Electric Industries S.A.S., or their affiliated
companies. All other trademarks are property of their respective owners.
References
- APC, a flagship brand of Schneider Electric — APC USA
- APC, a flagship brand of Schneider Electric — APC USA
- APC, a flagship brand of Schneider Electric — APC USA
- apc.com/wp/?um=300
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>
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®
Back-UPS™
CS
350/500
User’s Manual
990-2085 2/01
1Placement / Power
Avoid placing the Back-UPS in:
•Direct sunlight
•Excessive heat
•Excessive humidity or in contact with fluids of any type
Plug the Back-UPS into a wall outlet, as shown.
Your computer’s power cord.
•The Back-UPS charges the internal battery any time it is connected to a wall outlet.
2Connect Equipment to the Back-UPS
The rear panel of the Back-UPS consists of the following elements:
Battery Back Up Outlets (qty. of 3). These outlets provide battery back-up, surge protection, and Electro-magnetic Interference (EMI) filtering. In case of power outage, battery power is automatically provided to these outlets. Power (utility or battery) is not supplied to these outlets when the Back-UPS is switched Off. Connect a computer, monitor, and external disk or CD-ROM drive to these outlets.
Surge Only Outlet. This outlet is always On (when utility power is available) and is not controlled by the On/Off switch. This outlet does not provide power during a power outage. Connect a printer, fax machine or scanner to this outlet.
3Connect the Phone Line to Surge Protection
The telephone ports provide lightning surge protection for any device connected to the telephone line (computer, modem, fax or telephone). The telephone ports are compatible with Home Phoneline Networking Alliance (HPNA) and Digital Suscriber Line (DSL) standards, as well as all modem data rates. Connect as shown.
Wall Outlet
Modem/Phone/Fax
5Connect USB Cable and Install Software (optional)
Note: Allow the Back-UPS to charge for a full eight hours prior to use.
Press the push-button on the front panel of the Back- UPS.
ON LINE
ON BATTERY
OVERLOAD
REPLACE BATTERY
Observe that the following events occur after pressing and releasing the push-button:
•The green On-Lineindicator flashes.
•The yellow On Battery indicator lights while the Self-Testis being performed.
•When Self-Testhas successfully completed, only the green On Line indicator will be lit.
•If the internal battery is not connected, (see Step 1 above) the green On Line indicator and red Replace Battery indicator will light. The Back- UPS will also emit a chirping sound.
Note: The Back-UPS software CD-ROM provides data reporting and unattended shutdown of computers connected to the device. The User’s Guide contains additional information about the Back-UPS software. The User’s Guide is contained in the main folder with the CD-ROM.
Attention: USB Hubs
The Back-UPS should be plugged into the USB port of the computer, not into a USB hub.
The computer must be powered On before connecting the USB cable. Connect the USB cable end (USB symbol facing down) to the rear panel USB port of the Back-UPS. Connect the other end of the USB cable to the USB port (usually located on the rear panel of the computer).
Windows 98® and Windows Me® Users
The APC Power Management Extensions software has been designed specifically to work with Windows 98 build number 4.10.1998, Windows 98 SE (Second Edition) 4.10.2222A, and Windows Me (Millennium Edition).
To ascertain the build number, go to the Control Panel, open the System dialog and view the System information under the General tab of the dialog. To install the software, perform the following steps:
1.Please skip to step 4 if running Windows Me. For Windows 98, after connecting the USB cable, the “Add New Hardware Wizard” dialog box is displayed. Insert a Windows 98 operating system CD into the computer CD-ROM drive before proceeding.
2.Follow the installation instructions on the computer screen.
During installation, Windows will need to search for new drivers. When prompted, make sure the CD-ROM drive box is checked.
3.After installation of the drivers is complete, a “Windows 98 CD-ROM” dialog box may appear. If this happens, just close the box.
4.Insert the APC Installation CD-ROM into the computer’s drive. The software user documentation is a file on the main folder of the CD. The filename is Users Guide.pdf.
5.Follow the installation instructions on the computer screen.
If the software does not automatically install, the Windows autorun feature may have been disabled. In this case: Choose “Start” in the taskbar and then the “Run” option. Type the following: <CD-ROM drive letter>:\setup.exe. Click “OK”.
6.After the installation is complete, the APC plug icon will appear in the taskbar (near the clock). To view the Power Management user interface, double-click on the APC plug taskbar icon or, alternatively, choose: Start > Settings > Control Panel > Power Management.
Note: Windows 98 and Windows Me categorize a UPS as an HID (Human Interface Device). The Back-UPS is listed in: Control Panel > System > Device Manager > HID category > HID Compliant Device.
Windows 2000® Users
The CD-ROM included with this package contains a “wizard” that optimizes a computer system’s power settings for operation with the Back-UPS. It does this by changing various settings in Power Options Properties in the Control Panel. APC strongly advises that the computer system be reconfigured by running this wizard.
1.Insert the APC Power Management CD-ROM into the computer’s drive.
2.Choose “Start” and then the “Run” option. Type: <CD-ROM drive letter>:\setup.exe.
Mac OS 9 (9.0.4 or higher) Users
APC Shutdown Manager software has been designed specifically to work with Mac OS 9 (9.0.4 or higher, except OS X). There are builds of the Mac OS prior to Mac OS 9.0.4 with power drivers that have known problems. Ensure that the most up to date version of Mac OS 9 (9.0.4 or higher) is installed on the system.
Insert the APC Installation CD-ROM with the APC Shutdown Manager software into the CD-ROM drive. An icon called “APC Shutdown Manager v1.0” will appear on the computer desktop. Open the folder and double-click the “ReadMe” file. Ensure that the computer’s hardware matches the requirements stated in the ReadMe file. Double-click on “APC Shutdown Manager v1.0” to begin the installation of the software. At the first dialog, click on “Continue”. Read the displayed license agreement and click “Accept” to agree to the terms. Click on “Install” to begin. After installation, click on the “Restart” dialog button to restart the computer.
All Other Users
The software is designed for the Windows and Macintosh operating systems mentioned in this section. If one of these operating systems is not installed on the computer, the Back-UPS will still provide these primary features:
•Battery backup, surge protection, and telephone line protection to protect the entire desktop from lightning and power surges.
•Runtime needed to work through brief power disturbances. This allows time to manually save data and shut down safely.
The disabled features include Unattended Automatic Operating System Shutdown and Application Data Saving.
Status Indicators and Alarms |
Replace the Internal Battery |
There are four status indicators (lights) on the front panel of the Back-UPS (On Line, On Battery, Overload, and Replace Battery).
ON LINE
ON BATTERY
OVERLOAD
REPLACE BATTERY
On Line (green) — is lit whenever utility power is powering the Battery Backup outlets.
On Battery (yellow) — is lit whenever
the battery of the Back-UPS is powering equipment connected to the Battery Backup Outlets.
Four Beeps Every 30 Seconds — this alarm is sounded whenever the Back- UPS is running On Battery. Consider saving work in progress.
Continuous Beeping — this alarm is sounded whenever a low battery condition is reached. Battery run-time is very low. Promptly save any work in progress and exit all open applications. Shutdown the operating system, computer and the Back-UPS.
Overload (red) — is lit whenever power demand has exceeded the capac- ity of the Back-UPS.
Continuous Tone — this alarm is sounded whenever the Battery Backup outlets are overloaded.
Circuit Breaker — the circuit breaker button located on the rear panel of the Back-UPS will stick out if an overload condition forces the Back-UPS to disconnect itself from utility power. If the button sticks out, disconnect non- essential equipment. Reset the circuit breaker by pushing the button inward.
Replace Battery (red) — is lit when- ever the battery is near the end of its use- ful life, or if the battery is not connected (see above). A battery that is near the end of its useful life has insufficient run- time and should be replaced.
Chirps for 1 Minute Every 5 Hours — this alarm is sounded whenever the battery has failed the automatic
diagnostic test.
To replace the internal battery, proceed as follows:
Note: Replacing the battery is a safe procedure. However, small sparks may occur during the process. This is normal.
|
1 |
2 |
|||||||||||
|
Place the unit on its side. Slide the battery |
Pull the battery out, exposing the battery terminals |
|||
|
compartment cover upward and off of the UPS. |
and wires. Disconnect the wires from the terminals. |
|||
|
3 |
4 |
|
Slide the new battery into the battery compartment. |
Align the battery compartment cover with the grooves |
|
Connect the battery wires to the terminals as follows: |
in the UPS. Slide the cover down until it locks. |
|
Black wire to Ground (-) terminal |
|
|
Red wire to Positive (+) terminal |
APC, Back-UPS, and PowerChute plus are registered trademarks of American Power Conversion. All other trademarks are property of their respective owners.
Back-UPS
™
350/500
User Manual
EN 990-9230A 06/2013
Inventory
1
Connect the Battery
3
Check the Building
Wiring Fault Indicator
4
Connect Equipment
6
Switch On the
Back-UPS
In compliance with Department of Transportation (DOT) regulations, the Back-UPS is shipped with the
internal red battery wire disconnected. The Back-UPS will not operate until the internal red wire is
connected to the battery. Once connected, allow the Back-UPS to charge for a full eight hours prior
to use.
Note: Small sparks may occur during battery connection. This is normal.
a. Open the battery compartment, as shown.
b. Pull the battery about half way out, as
shown.
c. Connect the red battery wire to the positive
battery terminal.
d. Push the battery into the battery compartment
and re-install the cover, as shown.
• This UPS is intended for indoor use only.
• Do not operate this UPS in direct sunlight, in
contact with fluids, or where there is excessive
dust or humidity.
• Be sure the air vents on the UPS are not blocked.
Allow adequate space for proper ventilation.
• The battery typically lasts for two to three years.
Environmental factors impact battery life. Elevated
ambient temperatures, poor quality AC power, and
frequent short duration discharges will shorten
battery life.
• Connect the UPS power cable directly to a wall
outlet. Do not use surge protectors or extension
cords.
Plug the Back-UPS into a wall outlet, as shown.
If the red Building Wiring Fault indicator on the
rear panel of the Back-UPS is lit, one of the
following conditions exists:
• Open or high resistance ground
• Hot or neutral polarity reversed
• Overloaded neutral circuit
A lit indicator means that a potential shock
hazard exists. Improper building wiring should
be corrected by a qualified electrician. Do not
use the Back-UPS until the condition that
caused the fault is corrected.
Note: Improper building wiring will not prevent
the Back-UPS from operating, but it will limit its
protection capability. It may also result in
equipment damage that is not covered by the APC
by Schneider Electric Equipment Protection
Policy.
The rear panel of the Back-UPS consists of the
following elements:
Battery Back Up Outlets (qty. of 3). These
outlets provide battery back-up, surge protection,
and Electro-magnetic Interference (EMI)
filtering. In case of power outage, battery power
is automatically provided to these outlets. Power
(AC or battery) is not supplied to these outlets
when the Back-UPS is switched Off. Connect a
computer, monitor, and external disk or CD-
ROM drive to these outlets.
External
Drive
Computer
Monitor
Note: Allow the Back-UPS to charge for a full eight
hours prior to use.
Press the push-button on the front panel of the
Back-UPS.
Observe that the following events occur after press-
ing and releasing the push-button:
• The green On-Line indicator flashes.
• The yellow On Battery indicator lights while
the Self-Test is being performed.
• When Self-Test has successfully completed,
only the green On Line indicator will be lit.
• If the internal battery is not connected, (see
Step 1 above) the green On Line indicator and
red Replace Battery indicator will light. The
Back-UPS will also emit a chirping sound.
7
There are four status indicators (lights) on the front
panel of the Back-UPS (On Line, On Battery,
Overload, and Replace Battery).
On Line (green) — is lit whenever AC power is
powering the Battery Backup outlets.
Overload (red) — is lit whenever power
demand has exceeded the capacity of the Back-
UPS.
Continuous Tone — this alarm is
sounded whenever the Battery
Backup outlets are overloaded.
Circuit Breaker — the circuit
breaker button located on the rear
panel of the Back-UPS will stick
out if an overload condition forces
the Back-UPS to disconnect itself
from AC power. If the button
sticks out, disconnect non-
essential equipment. Reset the
circuit breaker by pushing the
button inward.
5
Connect the Phone
Line to Surge Protection
The telephone ports provide lightning surge pro-
tection for any device connected to the telephone
line (computer, modem, fax or telephone). The
telephone ports are compatible with Home Phone-
line Networking Alliance (HPNA) and Digital
Subscriber Line (DSL) standards, as well as all
modem data rates. Connect as shown.
Replace Battery (red) — is lit whenever the
battery is near the end of its useful life, or if
the battery is not connected (see above). A
battery that is near the end of its useful life has
insufficient run-time and should be replaced.
Chirps for 1 Minute Every 5
Hours — this alarm is sounded
whenever the battery has failed the
automatic diagnostic test.
CS
TO COMPUTER
USB PORT
RJ-45 to USB
CABLE
Connect USB Cable
and Install Software
(optional)
NOTE: Macintosh Users — for full USB perfor-
mance, use OS 10.1.5 or higher.
If Autoplay is not enabled on the computer, proceed
as follows:
1. On the computer desktop of the display, double-
click on My Computer.
2. Double-click on the CD-ROM drive icon and
follow the on-screen instructions.
Follow the
on-screen
instructions.
Status Indicators and Alarms
In situations where the Back-UPS or connected equipment appears too sensitive to input voltage, it may be
necessary to adjust the transfer voltage. This is a simple task requiring use of the front panel push button. To
adjust the transfer voltage, proceed as follows:
1.Plug the Back-UPS into the AC power source. The Back-UPS will be in a Standby Mode (no indicators
lit).
2.Press the front panel push button fully inward for 10 seconds. All indicators on the Back-UPS will flash to
acknowledge going into Programming Mode.
3.The Back-UPS will then indicate its current Sensitivity Setting, as shown in the following table.
4.To select the Low Sensitivity setting, press the push button until the yellow indicator is flashing.
5.To select the Medium Sensitivity setting, press the push button until the yellow and red indicators (second
and third from the top) are flashing.
6.To select the High Sensitivity setting, press the push button until yellow and both red indicators (bottom
three) are flashing.
7.To exit without changing the Sensitivity Setting, press the push button until the green indicator is flashing.
8.Once in Programming Mode, if the push button is not pressed within 5 seconds, the Back-UPS will exit
Programming Mode; all indicators will extinguish.
Indicators
Flashing
Sensitivity
Setting
Input Voltage
Range
(for AC
operation)
Use When
1
(yellow)
Low 88 — 142 Vac Input voltage is extremely low or high.
Not recommended for computer loads.
2
(yellow, and
red)
Medium
(factory default)
92 — 139 Vac Back-UPS frequently goes On Battery.
3
(yellow, red,
and red)
High 96 — 136 Vac Connected equipment is sensitive to
voltage fluctuations (recommended).
On Battery (yellow) — is lit whenever the bat-
tery of the Back-UPS is powering equipment con-
nected to the Battery Backup Outlets.
Four Beeps Every 30 Seconds — this
alarm is sounded whenever the Back-
UPS is running On Battery. Consider
saving work in progress.
Continuous Beeping — this alarm is
sounded whenever a low battery con-
dition is reached. Battery run-time is
very low. Promptly save any work in
progress and exit all open applica-
tions. Shutdown the operating sys-
tem, computer and the Back-UPS.
Transfer Voltage and Sensitivity Adjustment (optional)
Surge Only Outlets (qty. of 3). These outlets are
always On (when AC power is available) and are
not controlled by the On/Off switch. These outlets
do not provide power during a power outage. Con-
nect a printer, fax machine or scanner to these out-
lets
Black Velcro Straps (qty. of 2 — not shown). For
convenience, two velcro traps have been included
and can be used to manage power cords.
to the Back-UPS
2
Placement / Power
Installation
Inspect the package contents
upon receipt. Notify the
carrier and dealer if there is
any damage.
Read the Safety Guide supplied with this
unit before installing the UPS.
© 2013 APC by Schneider Electric. APC, the APC logo, Back-UPS, and PowerChute are owned by
Schneider Electric Industries S.A.S., or their affiliated companies. All other trademarks
are property of their respective owners.
Safety and General
Information
Back-UPS
350/500 Users Manual
990-2085 2/01
Installation 2 Connect Equipment
The rear panel of the Back-UPS consists of the following elements:
Battery Back Up Outlets (qty. of 3). These outlets provide battery back-up, surge protection, and Electro-magnetic Interference (EMI) filtering. In case of power outage, battery power is automatically provided to these outlets. Power (utility or battery) is not supplied to these outlets when the Back-UPS is switched Off. Connect a computer, monitor, and external disk or CD-ROM drive to these outlets.
Surge Only Outlet.This outlet is always On (when utility power is available) and is not controlled by the On/Off switch. This outlet does not provide power during a power outage. Connect a printer, fax machine or scanner to this outlet.
Note: Allow the Back-UPS to charge for a full eight hours prior to use. Press the push-button on the front panel of the Back- UPS.
Observe that the following events occur after pressing and releasing the push-button:
The green On-Line indicator flashes.
The yellow On Battery indicator lights while the Self-Test is being performed.
When Self-Test has successfully completed, only the green On Line indicator will be lit.
If the internal battery is not connected, (see Step 1 above) the green On Line indicator and red Replace Battery indicator will light. The Back- UPS will also emit a chirping sound.
ON LINE
ON BATTERY
OVERLOAD
REPLACE BATTERY
5 Connect USB Cable and Install Software (optional) Note: TheBack-UPS software CD-ROM provides data reporting and unattended shutdown of computers connected to the device.The Users Guide contains additional information about the Back-UPS software. The Users Guide is contained in the main folder with the CD-ROM.
Attention: USB Hubs The Back-UPS should be plugged into the USB port of the computer, not into a USB hub.
The computer must be powered On before connecting the USB cable. Connect the USB cable end (USB symbol facing down) to the rear panel USB port of the Back-UPS. Connect the other end of the USB cable to the USB port (usually located on the rear panel of the computer).
Windows 98 and Windows Me Users The APC Power Management Extensions software has been designed specifically to work with Windows 98 build number 4.10.1998, Windows 98 SE (Second Edition) 4.10.2222A, and Windows Me (Millennium Edition). To ascertain the build number, go to the Control Panel, open the System dialog and view the System information under the General tab of the dialog. To install the software, perform the following steps:
1. Please skip to step 4 if running Windows Me. For Windows 98, after connecting the USB cable, the Add New Hardware Wizard dialog box is displayed. Insert a Windows 98 operating system CD into the computer CD-ROM drive before proceeding.
2. Follow the installation instructions on the computer screen.
During installation, Windows will need to search for new drivers. When prompted, make sure the CD-ROM drive box is checked.
There are four status indicators (lights) on the front panel of the Back-UPS (On Line, On Battery, Overload, and Replace Battery).
On Line (green) — is lit whenever utility power is powering the Battery Backup outlets.
ON LINE
ON BATTERY
OVERLOAD
REPLACE BATTERY
On Battery (yellow) — is lit whenever the battery of the Back-UPS is powering equipment connected to the Battery Backup Outlets.
Four Beeps Every 30 Seconds — this alarm is sounded whenever the Back- UPS is running On Battery. Consider saving work in progress.
Continuous Beeping — this alarm is sounded whenever a low battery condition is reached. Battery run-time is very low. Promptly save any work in progress and exit all open applications. Shutdown the operating system, computer and the Back-UPS.
Overload (red) — is lit whenever power demand has exceeded the capac- ity of the Back-UPS.
Continuous Tone — this alarm is sounded whenever the Battery Backup outlets are overloaded.
Circuit Breaker — the circuit breaker button located on the rear panel of the Back-UPS will stick out if an overload condition forces the Back-UPS to disconnect itself from utility power. If the button sticks out, disconnect non- essential equipment. Reset the circuit breaker by pushing the button inward.
Status Indicators and Alarms
1 Placement / Power 3 Connect the Phone Line to Surge ProtectionAvoid placing the Back-UPS in:
Direct sunlight Excessive heat Excessive humidity or in contact with fluids
of any type
Plug the Back-UPS into a wall outlet, as shown.
The Back-UPS charges the internal battery any time it is connected to a wall outlet.
Your computers power cord.
The telephone ports provide lightning surge protection for any device connected to the telephone line (computer, modem, fax or telephone). The telephone ports are compatible with Home Phoneline Networking Alliance (HPNA) and Digital Suscriber Line (DSL) standards, as well as all modem data rates. Connect as shown.
Wall Outlet
Modem/Phone/Fax
Mac OS 9 (9.0.4 or higher) Users
APC Shutdown Manager software has been designed specifically to work with Mac OS 9 (9.0.4 or higher, except OS X). There are builds of the Mac OS prior to Mac OS 9.0.4 with power drivers that have known problems. Ensure that the most up to date version of Mac OS 9 (9.0.4 or higher) is installed on the system.
Insert the APC Installation CD-ROM with the APC Shutdown Manager software into the CD-ROM drive. An icon called APC Shutdown Manager v1.0 will appear on the computer desktop. Open the folder and double-click the ReadMe file. Ensure that the computers hardware matches the requirements stated in the ReadMe file. Double-click on APC Shutdown Manager v1.0 to begin the installation of the software. At the first dialog, click on Continue. Read the displayed license agreement and click Accept to agree to the terms. Click on Install to begin. After installation, click on the Restart dialog button to restart the computer.
All Other Users
The software is designed for the Windows and Macintosh operating systems mentioned in this section. If one of these operating systems is not installed on the computer, the Back-UPS will still provide these primary features:
Battery backup, surge protection, and telephone line protection to protect the entire desktop from lightning and power surges.
Runtime needed to work through brief power disturbances. This allows time to manually save data and shut down safely.
The disabled features include Unattended Automatic Operating System Shutdown and Application Data Saving.
Replace Battery (red) — is lit when- ever the battery is near the end of its use- ful life, or if the battery is not connected (see above). A battery that is near the end of its useful life has insufficient run- time and should be replaced.
Chirps for 1 Minute Every 5 Hours — this alarm is sounded whenever the battery has failed the automatic diagnostic test.
3. After installation of the drivers is complete, a Windows 98 CD-ROM dialog box may appear. If this happens, just close the box.
4. Insert the APC Installation CD-ROM into the computers drive. The software user documentation is a file on the main folder of the CD. The filename is UsersGuide.pdf.
5. Follow the installation instructions on the computer screen. If the software does not automatically install, the Windows autorun feature may have been disabled. In this case: Choose Start in the taskbar and then the Run option. Type the following:
:\setup.exe.
Click OK.
6. After the installation is complete, the APC plug icon will appear in the taskbar (near the clock). To view the Power Management user interface, double-click on the APC plug taskbar icon or, alternatively, choose: Start > Settings > Control Panel > Power Management.
Note: Windows 98 and Windows Me categorize a UPS as an HID (Human Interface Device). The Back-UPS is listed in: Control Panel > System > Device Manager > HID category > HID Compliant Device.
Windows 2000 Users
The CD-ROM included with this package contains a wizard that optimizes a computer systems power settings for operation with the Back-UPS. It does this by changing various settings in Power Options Properties in the Control Panel. APC strongly advises that the computer system be reconfigured by running this wizard. 1. Insert the APC Power Management CD-ROM
into the computers drive.
2. Choose Start and then the Run option. Type:
:\setup.exe
.
CS
to the Back-UPS
4 Switch on the Back-UPS
Replace the Internal Battery To replace the internal battery, proceed as follows:
Note: Replacing the battery is a safe procedure. However, small sparks may occur during the process. This is normal.
Slide the new battery into the battery compartment.
2
Pull the battery out, exposing the battery terminals and wires. Disconnect the wires from the terminals.
Place the unit on its side. Slide the battery compartment cover upward and off of the UPS.
1
3 4
Align the battery compartment cover with the grooves Connect the battery wires to the terminals as follows: in the UPS. Slide the cover down until it locks. Black wire to Ground (-) terminal Red wire to Positive (+) terminal
APC, Back-UPS, and PowerChute plus are registered trademarks of American Power Conversion. All other trademarks are property
of their respective owners.
Back-UPS does not power computer/monitor/external drive during an outage Internal battery is not connected.
Computer, monitor or external disk/ CD-ROM drive is plugged into a Surge Only outlet.
Check the battery connections. (See Connect the Battery under Installation on the front page of this document.
Move computer, monitor, or external drive power cord plug to the Battery Backup outlets.
Back-UPS operates on battery although normal utility voltage exists Back-UPS circuit breaker tripped.
The wall outlet that the Back-UPS is connected to does not supply utility power to the unit.
Disconnect non-essential equipment from the Back-UPS. Reset the circuit breaker (located on the rear panel of the Back-UPS) by push- ing the circuit breaker button fully inward until it catches.
Back-UPS does not provide expected backup time Back-UPS is excessively loaded.
Back-UPS battery is weak due to recent outage and has not had time to recharge.
Battery requires replacement.
Unplug non-essential Battery Backup connected equipment, such as printers and plug them into Surge Only outlets. Note: Devices that have motors or dimmer switches (laser printers, heaters, fans, lamps, and vacuum cleaners, for example) should not be connected to the Battery Backup outlets.
Charge the battery. The battery charges whenever the Back-UPS is connected to a wall outlet. Typically, eight hours of charging time are needed to fully charge the battery from total discharge. Back-UPS run-time is reduced until the battery is fully charged.
Replace battery (see Order Replacement Battery). Batteries typically last 3-6 years, shorter if subjected to frequent power outages or ele- vated temperatures.
A red indicator is lit Battery is not connected properly.
The Overload indicator is lit if equipment connected to the Battery Backup outlets is drawing more power than the Back-UPS can pro- vide.
Battery requires replacement.
Check the battery connections. Consult «Connect the Battery» under «Installation» on the front page of this document. It shows how to access the battery and connect the wires.
Move one or more equipment power plugs to the Surge Only outlets.
The battery should be replaced within two weeks (see «Order Replacement Battery»). Failure to replace the battery will result in reduced run-time during a power outage.
Connect the Back-UPS to another wall outlet or have a qualified electrician check the building wiring.
Red indicators are flashing Back-UPS failure. Call APC for service.
Service
1. Consult the Troubleshooting section to eliminate common problems. 2. Determine if the circuit breaker is tripped. If the circuit breaker is tripped, reset the breaker and
determine if the problem still exists. 3. If the problem persists, consult the APC Worldwide Web site (www.apcc.com) or call customer
service. Record the model number of the UPS, the serial number, and the date purchased. Be prepared
to troubleshoot the problem over the telephone with a technician. If this is not successful, the technician will issue a Return Merchandise Authorization Number (RMA#) and a shipping address.
If the UPS is under warranty, repairs are free. If not, there is a repair charge. 4. Pack the UPS in its original packaging. If the original packing is not available, ask customer ser-
vice about obtaining a new set. Pack the UPS properly to avoid damage in transit.
5. Write the RMA# on the outside of the package. 6. Return the UPS by insured, prepaid carrier to the address provided by customer service.
Note: If the UPS requires service, do not return it to the dealer. The following steps should be taken:
Note: Never use StyrofoamTM beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).
Warranty The standard warranty is two (2) years from the date of purchase. APCs standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative. APC will ship the replacement unit once the defective unit has been received by the repair department, or cross ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the replacement to the customer.
APC Contact Information
Replace Battery indicator lit and an alarm sounds when the Back-UPS is turned on Internal battery not connected. Check the battery connections.
Copyright 2000 American Power Conversion. All rights reserved.
USA/Canada
Mexico
Brazil
Worldwide
Internet
Technical Support
1.800.800.4272
292.0253 / 292.0255
0800.12.72.1
1.401.789.5735
http:\\www.apc.com
http:\\www.apc.com/support
Troubleshooting Use the tables below to solve minor Back-UPS installation and operation problems. Consult APC On-line Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using this document:
Possible Cause Procedure
Back-UPS will not switch on Back-UPS not connected to an AC power source.
Back-UPS circuit breaker tripped.
Very low or no utility voltage.
Check that the Back-UPS power plug is securely connected to the wall outlet.
Disconnect non-essential equipment from the Back-UPS. Reset the circuit breaker (located on the rear panel of the Back-UPS) by push- ing the circuit breaker button fully inward until it catches. If the circuit breaker resets, switch the Back-UPS on and reconnect the equipment one-at-a-time. If the circuit breaker trips again, it is likely that one of the connected devices is causing the overload.
Check the wall outlet that supplies power to the Back-UPS using a table lamp. If the lamp bulb is very dim, have the utility voltage checked by a qualified electrician.
180 — 264 Vac (default setting)
47 — 63 Hz (autosensing)
Stepped Sine Wave
350 VA — 210 W 500 VA — 300 W
8 Hours
0o to 40oC (32o to 104oF)
-5o to 45oC (23o to 113oF)
0 to 95% non-condensing
16.5 x 9.2 x 28.5 cm (6.5 x 3.6 x 11.2 inches)
350 VA — 6.3 kg (13.8 lbs) 500 VA — 13.8 lb (6.3 kg)
350 VA — 7.0 kg (15.3 kg) 500 VA — 15.3 lb (7.0 kg)
EN 55022, IEC 801-2 and 801-4 (level IV), and IEC 801-3 (level III)
20 Minutes typical — desktop computer and 15 inch (38.1 cm) monitor.
Specifications Input Voltage (on line)
Frequency Limits (on line)
On Battery Waveshape
Maximum Load
Typical Recharge Time
Operating Temperature
Storage Temperature
Operating and Storage Relative Humidity
Size (H x W x D)
Weight
Shipping Weight
EMI Classification
On Battery Run-Time
Back-UPS Storage Before storing, charge the Back-UPS for at least eight hours. Store the Back-UPS covered and upright in a cool, dry location. During storage, recharge the battery in accordance with the following table:
Please contact APC Technical Support to troubleshoot the unit before returning it to APC.
Storage Temperature Recharge Frequency Charging Duration -5o to 30oC (23o to 86oF)
30o to 45oC (86o to 113oF)
Every 6 months
Every 3 months
8 hours
8 hours
Order Replacement Battery The typical battery lifetime is 3-6 years (depending on the number of discharge cycles and operating temperature). A replacement battery can be ordered over the phone from APC, or the battery can be ordered on-line from the APC web site (see below, a valid credit card is required).
When ordering, please specify Battery Cartridge RBC2.
Transfer Voltage Adjustment (optional) In situations where the Back-UPS or connected equipment appears too sensitive to input voltage, it may be necessary to adjust the transfer voltage. This is a simple task requiring use of the front panel pushbutton. To adjust the transfer voltage, proceed as follows: 1. Plug the Back-UPS into the utility power source. The Back-UPS will be in a Standby Mode (no
indicators lit). 2. Press the front panel pushbutton fully inward for 10 seconds. All indicators on the Back-UPS will
flash to acknowledge going into Programming Mode. 3. The Back-UPS will then indicate its current Lower Transfer Voltage, as shown in the following table.
4. To select 160 volts as the Lower Transfer Voltage, press the pushbutton until 1 indicator is flashing. 5. To select 180 volts as the Lower Transfer Voltage, press the pushbutton until 2 indicators are flashing. 6. To select 196 volts as the Lower Transfer Voltage, press the pushbutton until 3 indicators are flashing. 7. Once in Programming Mode, if the pushbutton is not pressed within 5 seconds, the Back-UPS will
exit the Programming Mode, and all indicators will extinguish.
Indicators Lit Lower Transfer Voltage Use When 1
2 3
160