Графический планшет genius g pen f350 инструкция

G-Pen series/G-Pen M series/ MousePen i608-Driver for OS

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G-Pen F350/G-Pen F509/G-Pen M712X-Driver for Windows

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G-Pen F350/G-Pen F509/G-Pen M712X- Driver for Windows

What is your global warranty on your products?

Unfortunately, we do not offer global warranty on our products.

We have some problems with your product. I need a service manual to check for potential problems, so can repair it ourselves.

Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.

Once the tablet gets disconnected from USB, or after long periods of inactivity, it loses pressure sensitivity. The problem is only solved by resetting the machine, why?

Go to our website to download the latest driver to solve this problem.

There is no response after I connected the tablet and installed the driver, why?

Test on a different laptop to exclude a USB port problem. If the problem is the same, it should be a problem with the tablet or pen.

Finally, download the latest version driver to see if this helps. If unsure, contact customer support for assistance.

Tablet display keeps blinking, mouse and pen are not working.

It could be the laptop USB port problem, re-plug the USB cable or change to another USB port.

Can I connect a tablet pen and mouse together?

You could use the pen and mouse as an alternative.

How do I open a new PenDrawer file in my Mac to write using PenSktech M912?

Unfortunately, the PenDrawer App only works with Windows.

There is no App for Mac.

Is the tablet compatible with Adobe Acrobat DC to create certificates with signatures using the tablet?

Unfortunately, our tablets do not support to Adobe Acrobat DC.

The tablet cursor on the screen moves randomly, why?

If cursor moves randomly in a specific area, it could be a hardware problem on the tablet.

It could be frequency interference between the monitor and the tablet. We suggest a distance between the tablet and monitor as: LCD: 20 cm, CRT: 40 cm, Laptop: 10 cm

The tablet mouse cursor is shaking that I cannot move it. Why?

It could be a tablet battery problem. Change new batteries. The pen, mouse and tablet effective distance must be within 15mm; otherwise, this could create this condition too.

Why does the tablet battery die so quickly?

Remove the battery if you do not use it. If the problem is the same, the tablet is broken and you need to contact customer support for assistance..

After I installed Photoshop CS, there is no pen pressure, why?

Go to the Pen Pressure Area to test it, if it is normal the problem is in your paint program, not the tablet.

Check the laptop if it can recognize the tablet or not and the driver is the latest version. Besides, PhotoShop CS (Trial) could have this problem as well, you can contact Adobe for help.

Using the tablet for a few months, it creates scratch on the surface, what can I do?

The protective cover is used for consumption. This is normal when using it.

After I installed the driver and app, the pen program creates interference.

The pen program works automatically when starting your laptop, the icon would display on the bottom of the right corner, close it then you can open the paint application. If you want to resume it, just click on the icon.

What is the license key of Adobe CS4 Photoshop? Where can I find it?

The Adobe CS4 Photoshop program is trial version only, there is no need to type in the password license key when you install it, just click on Trial Option.

Can I add a signature panel on the tablet for Excel or Word files?

You can add a signature panel in Word2003/2007 by using PenSuite Pro (new program named Tablet Software).
Step 1: There will be an icon in the Program List after installation.
Step 2: Open a Microsoft Office Word 2007 file.
Step3: Click Verify/Correct in the working area list.
Step 4: Enter Handwriting Tool, and you can choose Color, Width, and so on.
Step 5: After adding a signature panel, close the Handwriting Tool.

Testing pen pressure, the sensitivity bar is not shown in the Pen Test Area, and I cannot adjust the Pressure Sensitivity, the Work Mode is in Pen, why?

The cordless pen has 1024 level pressure sensitivity but it does not support pressure sensitivity adjustment.

Bringing the pen to the graphics tablet within 1 cm of the surface generates a sharp pencil style and does not control the line thickness and click.

The pen is broken in this condition.

Whenever I would touch the tablet pen to the tablet itself, and I hold still, the cursor keeps jumping around. And it shows gray on the Board/Pen of driver UI.

Please installed the latest drivers and change a new battery, if the product needs driver and battery.

When the pen is on the tablet, the blue light comes on. The computer responds to the clicks, but the computer does not respond to any pen movements. What to do?

Did you install the latest driver? Install it as it may solve the problem. If the driver does not help, contact customer service.

I have a triple monitor setup for the tablet, but the program cannot map the tablet to one screen. Is there a way I can get this to work in dual screens?

Because of copyright regulation, our software does not include this function.

We cannot support the program or mapping option.

My tablet pen is broken, where can I buy the pen?

You need to check the model name and our service center information nearby on our website, then contact our service center for assistance.

The tablet does not work in Adobe Illustrator and there are some pen options that are greyed out. Can anything be done about this?

The tablet only supports the basic function of pen pressure in Illustrator CC program.

That is why the Pen Pressure functions are greyed out.